DEMORGAN – WEBSITE POLICIES (INCLUSIVE VERSION FOR MARKETPLACES & INTERNATIONAL SALES)
1. Introduction
Welcome to Demorgan. By accessing and using our website, you agree to comply with and be bound by the following policies. These policies are designed to ensure a smooth, transparent, and secure shopping experience for all our customers, whether shopping directly on our website or via third-party marketplaces.
2. Product Information
We specialize in premium men’s fashion, including senator wears, suits, and modern African styles.
- All products are described as accurately as possible.
- Colors may slightly differ due to lighting or screen display.
- Measurements and sizing are provided to guide your selection.
3. Orders & Payments
- Orders are confirmed only after full or agreed payment is received.
- We accept secure payment methods as listed on our website.
- Prices on our website may differ from those on third-party marketplaces such as Jumia, Konga, Alibaba, or others due to platform fees, promotions, or currency differences. Confirmed orders on each platform will follow the pricing stated at the time of purchase.
4. Shipping & Delivery
- We process and ship orders within the stated timeframe.
- Delivery timelines may vary based on location and logistics conditions.
- Customers are responsible for providing accurate delivery information.
- Delays caused by third-party couriers are beyond our control, but we will assist in resolution.
International & Export Compliance (NEPC):
- We ship internationally and comply with all export regulations.
- Customers outside Nigeria are responsible for customs duties and import taxes.
- Export documentation is professionally handled for smooth delivery.
5. Returns & Exchanges
- We accept returns or exchanges only for defective or incorrect items.
- Requests must be made within 48 hours of delivery.
- Items must be unused, unworn, and in original condition.
- Custom-made outfits are non-refundable unless there is a production error.
- Replacement-first policy: We prioritize sending a replacement to ensure you receive the correct item whenever possible.
6. Replacement & Refund Policy
- Our policy is replacement-first, meaning we aim to provide a replacement before issuing a cash refund.
- Customers should request a replacement within 48 hours of delivery.
- If a replacement is not feasible (e.g., item unavailable, production constraints), a refund will be processed.
- Refunds are issued via the original payment method or an agreed alternative only when replacement is not possible.
- Shipping fees are non-refundable unless the issue was caused by Demorgan.
- This approach ensures your satisfaction, maintains convenience, and builds trust in our service.
7. Marketplace & Third-Party Sales
- Demorgan products may be sold on multiple platforms such as Jumia, Konga, Alibaba, and others.
- Prices, promotions, and policies may differ on each platform due to their requirements, fees, or local regulations.
- Orders placed via third-party platforms are subject to their policies in addition to Demorgan’s policies.
- Customers should always confirm pricing and shipping details on the platform they are purchasing from.
8. Privacy Policy
We respect your privacy and are committed to protecting your personal data.
- Customer information is used only for order processing and communication.
- We do not sell, rent, or share your data with third parties without consent.
- Your data is stored securely and handled with confidentiality.
9. Intellectual Property
All content on this website, including images, designs, logos, and text, belongs to Demorgan.
- Unauthorized use, reproduction, or distribution is strictly prohibited.
10. Customer Responsibilities
- Ensure accurate measurements when placing orders.
- Provide correct contact and delivery details.
- Communicate clearly for custom orders.
11. Limitation of Liability
Demorgan shall not be held liable for:
- Delays caused by external logistics partners
- Incorrect orders due to customer-provided information
- Minor variations in design or color
12. Policy Updates
We reserve the right to update or modify these policies at any time. Changes will be reflected on this page.
13. Contact Us
For inquiries, complaints, or support:
By using our website or purchasing through third-party marketplaces, you acknowledge that you have read, understood, and agreed to these policies.
This version is inclusive for multiple marketplaces (Jumia, Konga, Alibaba), international shipping/export, and is sales-driven to build trust and transparency.
